Welcome to Hey Kiki. These Terms and Conditions govern your use of our website and the purchase of products from Hey Kiki.

1. General Conditions
- By using our website, you agree to these Terms and Conditions in full. If you disagree with any part, please do not use our website.
- You must be at least 18 years of age to use this website. By using our website, you warrant that you are at least 18 years old.

2. Intellectual Property Rights
- Unless otherwise stated, we own the intellectual property rights for all material on Hey Kiki. All intellectual property rights are reserved.
- You may view and/or print pages from our website for your personal use, subject to the restrictions set out in these terms.

Products and Services
- Products available on our website are for personal use only. Reselling products without prior authorization is strictly prohibited.
- We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

4. User Accounts
- You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

5. Personal Information
- Your submission of personal information through our store is governed by our Privacy Policy.

6. Orders

Made-to-Order Products: All products available on Hey Kiki are made-to-order based on your selections. This means each item is uniquely created upon your order.

Availability: Order fulfillment is subject to the availability of materials. In the rare event that a product cannot be made, we will inform you and offer alternatives or a refund.

Order Changes and Cancellations: Due to the nature of made-to-order products, please review your order carefully before submitting. Changes or cancellations after the order has been processed may not be possible.

Confirmation: Once your order is placed, you will receive an email confirmation. This email will include order details, so please review it for accuracy

7. Refunds and Returns

Return Policy: Given the custom nature of our made-to-order products, returns can only be accepted in cases of damaged or defective items.

Reporting Issues: If your order arrives damaged or defective, please contact us within 14 days with photographic evidence of the issue.

Refund Eligibility: Upon verification of damage or defect, we will offer a replacement or refund for the affected item.

Non-Returnable Items: Items that are not damaged or defective cannot be returned due to their custom nature. This includes issues related to size, color, or design preferences.

Refund Process: Eligible refunds will be processed to your original method of payment within a certain number of days.

8. Shipping and Delivery
-All our delivery times are an estimate based on our production schedule and carrier timelines. We cannot make delivery date guarantees. Refunds will not be provided for orders that are delivered within their estimated window.
- We are not responsible for any delays caused by shipping carriers.

Domestic Shipping Policy: We currently ship exclusively within the continental United States.

Exclusions: Unfortunately, at this time, we are unable to ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, and overseas military installations.

Future Expansion: We're constantly exploring ways to expand our reach. Keep an eye out for updates as we grow and aim to include more shipping destinations in the future.

9. Changes to Terms and Conditions
- We reserve the right to modify these terms and conditions at any time, so please review them frequently.

10. Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Curacao, Dutch West Indies.

Contact Information
- For any questions regarding these Terms and Conditions, please contact us at hello@hey-kiki.com